Meet our Customer Service Reps- Part VII

Next up in our Customer Service Rep interviews is Carma, who just started working for Hodges Badge in April.  While she may be new to Hodges, she is certainly not new to Customer Service, with 15 years’ experience.  A Missouri native, Carma works at our facility in Washington, Mo. 

When I asked Carma what she was surprised by when learning about our products (all of our office employees go through a full factory training), she said she would never have guessed at the number of hands that are required to create and assemble each product.   She also admits to laughing at some of the more creative designs that make their way onto ribbons.  For example, what do you call a wombat holding a baseball bat?  Just batty?

Outside of work, Carma keeps busy as an active reader (she prefers suspense author Sandra Brown) and accompanies her 13 year old son on frequent Boy Scout activities.  When I asked her if she goes camping, she said yes, but then honestly added, “reluctantly.”  Like many other Hodges employees, Carma is an animal person, with a Lab, Australian shepherd, miniature sheltie, miniature pinscher and Siamese cat.  While none of her pets are show dogs, she says they would be in the running for the Most Disobedient Dog rosette. Hmm… that gives me an idea for our next dog catalog!

Have a question that our reps could answer?  Leave a comment or send an email to info@hodgesbadge.com

Meet our Customer Service Reps- Part V

Next on my list of interviewees is Donna, who has 10 years’ experience working for Hodges Badge Company, both before and after taking time off to raise her two boys.  When I asked Donna when she started, her response was “when we used paper files and all orders were handwritten.” Yes, a lot has changed since then.

According to Donna, the best part about her job is sharing her specialized knowledge of ribbons and awards with people that are new to ordering them or unfamiliar with how they are made.

When I asked her about a particularly memorable customer, Donna told me about last summer’s ribbon order for Hardly Strictly Bluegrass, a huge music festival in San Francisco.  Together with an assistant for the festival, Donna designed ribbons with music stars’ names (Lyle Lovett, Emmylou Harris, MC Hammer) to hang backstage in their hospitality area.  Especially important was that no singer’s name be printed larger than another’s!

Outside of work, Donna is quite busy with her two sons and their activities, as well as an Australian Shepherd, cat and guinea pig.  (I’m noticing a trend of Hodges employees being “animal people”.)  If the family has some free time, they head out sailing with the kids as crew.

Do you have a question a rep could answer here on the blog?  Leave a comment or send an email to info@hodgesbadge.com