Meet our Customer Service Reps- Part XI

We’re back with another opportunity to get to know our Customer Service Reps.  This time we spoke with Donna, who began working for us last summer.  While she may be relatively new to the Customer Service department, she actually has previous experience working for Hodges Badge Company, as she spent time in our Rhode Island factory as our Shipping Supervisor in the ’90s. 

Now that she spends more time taking calls, Donna shared how interesting it is to talk with people from all over the country, and how much there is to learn about the different type of competitions our awards are a part of. 

When I asked her what customer service means to her, she noted how important it is to make the customer comfortable.  This means being yourself on the phone in order to provide service on a personal level. 

Originally from Fall River, Massachusetts, Donna is a super busy mom to three kids- ages 11, 10 and 6.  When she gets a spare moment, she loves reading, running, and spending time outdoors.

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