Our next Customer Service Rep making his introduction on our blog is Sean, who has been working for Hodges Badge for just over a year. A native Rhode Islander, Sean calls himself a “dog person” but admits he quickly got up to speed learning about horses and horse people. In fact, he had only been on the job a few months when a customer in Virginia hunt country said she had to call him right back because a fox was trying to kill her chickens. Not exactly a normal occurence in New England!
When I asked Sean if he could recall any particularly memorable customer, he told me about a man ordering custom medals that needed to go into production that same day. After trying unsuccessfully to contact the customer via multiple email addresses, Sean said it took “probably 12 phone calls” to tie up loose ends and get the medals into manufacturing. But after receiving a personal thank-you, he realized just how much that extra attention meant.
Outside of work, Sean is a self-proclaimed “sports fanatic” and follows all the New England sports teams. He also regularly heads to the gym, and enjoys going to local Rhode Island beaches. So next time you call about an order and speak with Sean, ask how the Red Sox (or Celtics, depending on the time of year) are doing– I’m sure he’ll get a kick out of it!