Here is something that I wrote over a year ago. It never got used in any marketing piece, but I still like it. Let me know what you think.
About Our Award Ribbon Company
Welcome to HodgesBadge.com, the nation’s best web site for award ribbons, medals, engraved silver and buttons. We are the internet division of Hodges Badge Company, which has been manufacturing and selling top quality award ribbons since 1920.
As a fourth generation, family-owned and operated awards business, our values and goals all revolve around the people that make our success possible – our customers and employees. We have an experienced staff of true professionals that are fully committed to a level of quality and customer service that is second to none in the awards industry. Our philosophy has always been quite simple; bend over backwards for the customer – at any cost – and treat them, as you would wish to be treated.
You can take advantage of our expertise with just a click of the mouse. Whatever your needs are – from full color dye sublimated ribbons, to horse show awards and custom medals, – we can handle your project every step of the way. From initial design to final delivery - we will design, manufacture and ship – all in house. We are all eager to serve you in the most efficient and responsive manner possible.
President and CEO, Rick Hodges, guarantees your satisfaction. “We treat every job like it was our own and our top priority is the customer, period. We offer customers the convenience of one stop shopping, without sacrificing the quality and service that is desired. We stand behind everything that we produce and we are both confident and proud to offer you 2 unconditional guarantees”…
1) Quality Guarantee:
When it comes to quality, there is no substitute. Pretty good isn’t very good at all. It needs to be the best it can possibly be. We assure you that the quality of our craftsmanship will meet or exceed industry standards by any measure. If at any time we fail to meet these quality standards, we will, without any question, redo the job at our cost. We will expedite the production of any redone materials to the best of our ability – including express shipping at our cost when necessary. If, for some reason, reprinting is not an option, we will refund 100% of your money.
2) On-Time Guarantee
We realize that timeliness is an equally critical component to the quality of printing and customer service that we provide. We take great pride in the manner in which we produce every job – right down to the final delivery. When we give you a date that we will ship your job, consider it done. If for any reason, other than an act of God or major equipment failure, we don’t ship it when we say, we will not only absorb the shipping cost, you won’t pay a dime for the ribbons.